Category Archives: Competencies

Competency outline: Customer Service

Every business has customers.  And generally speaking the cost of selling to an existing customer is far less than the cost of acquiring a new customer. Thus businesses will value highly any employees who can demonstrably assist with maintaining good customer relations. So how can you demonstrate expertise in customer service? The key thing to [...]

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Competency outline: Business Planning

I have been thinking a lot about planning this week as we see reruns of that great JFK speech setting out his vision of putting a man on the moon:
“We choose to go to the moon. We choose to go to the moon in this decade and do the other things, not because they are [...]

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Competency outline: Change Agent

Consider a secretarial pool in a large multi-national. Processes have been established which work. But everyone knows that things could be done better. Does anyone do anything about it? Or does everyone just accept the status quo? To be a change agent you have to be prepared to challenge the status quo and to achieve [...]

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Competency outline: Leadership

 
What is leadership, and is it something you should be seeking to demonstrate in your resume? Of all the competencies, leadership is among the hardest to demonstrate; yet it is also among the most valuable for employers. Every business needs leaders and followers, ideally more of the latter. But leadership can exist at many levels [...]

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